Shipping policy
Shipping Policy
Thank you for shopping with PeakFlex. We are committed to delivering your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Estimated delivery time within the United States is typically:
7–16 business days after processing
Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Shipping Cost
We currently offer FREE standard shipping on eligible U.S. orders.
Any applicable shipping charges will be clearly displayed at checkout before payment.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Address
Please carefully review your shipping information before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at support@peakflexco.com.
We will do our best to update the address before your order is processed. However, once an order has been shipped, we may not be able to change or redirect the delivery address.
Delayed Orders
Occasionally, shipments may experience delays due to carrier issues, severe weather, holidays, high order volume, customs processing, or other unexpected circumstances.
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery window, please contact us at support@peakflexco.com and we will assist you.
Lost or Missing Packages
If your package is marked as delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members or neighbors if they received the package.
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Contact the shipping carrier using your tracking number.
If you are still unable to locate your package, contact us at support@peakflexco.com so we can review the situation.
Damaged Packages
If your order arrives damaged, please contact us at support@peakflexco.com as soon as possible and include your order number and clear photos of the damaged item or packaging.
Our customer support team will review your case and assist with an appropriate resolution.
Multiple Packages
In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@peakflexco.com
We will be happy to assist you.